How to cancel a service

If you need to cancel a hosting service, you can request it from your client area. We're sorry to see you go — and happy to help if something's not working.

Request cancellation

  1. Log in to your client area.
  2. Go to Services → My Services and open the service.
  3. Choose Request Cancellation from the Actions menu.
  4. Pick Immediate or End of billing period, add a reason, and submit.

Before you cancel

  • Back up anything you want to keep — files, databases and email.
  • Move your domain if it's registered with us and you want to keep it.

Having an issue we could fix instead? Talk to us first — we'd love the chance to help.

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