How to cancel a service

If you need to cancel a hosting service, you can request it from your client area. We're sorry to see you go — and happy to help if something's not working.

Request cancellation

  1. Log in to your client area.
  2. Go to Services → My Services and open the service.
  3. Choose Request Cancellation from the Actions menu.
  4. Pick Immediate or End of billing period, add a reason, and submit.

Before you cancel

  • Back up anything you want to keep — files, databases and email.
  • Move your domain if it's registered with us and you want to keep it.

Having an issue we could fix instead? Talk to us first — we'd love the chance to help.

Was this answer helpful?

 Print this Article

Also Read

How to apply a promo code

Got a BPHOST promo or coupon code? Here's how to redeem it at checkout. At checkout Add your...

How to pay an invoice

You can view and pay your BPHOST invoices anytime from your client area. Pay an invoice Log...

How to update your billing details

Keeping your contact and billing details current means invoices and important notices reach you....

How to add or change a payment method

You can manage how you pay BPHOST — add a card, switch methods, or update an expiring card — all...

What happens if an invoice is not paid

If a hosting or domain invoice goes unpaid past its due date, services can be interrupted. Here's...